How can we help?

Opening and saving photos

Use Edit a photo to choose an image with the system picker. Use Export to save a new file, share it, or add it to Photos. If an item is unavailable, confirm that it is downloaded from your file or photo provider and that Quiutie still has access.

Desktop projects and recovery

Projects are available in the desktop edition, not on iPhone. Keep desktop project files and their referenced originals together. If a referenced original was moved or deleted, use the desktop relink action to choose it again.

Desktop license activation

The upcoming macOS and Windows editions use an annual license. First activation and periodic validation require an internet connection, but photo editing and image processing remain on your computer. One license can activate up to two computers. If activation fails, include the displayed error message, your Stripe receipt number, and your operating-system version when contacting support. Never email a complete license key.

Before reporting a problem

• Restart Quiutie and try the same action again.
• Confirm the source photo is available on the device.
• Check that there is enough free space for the export.
• Try a second photo to determine whether the issue is file-specific.

What to include

Tell us the Quiutie version, device model, operating-system version, image format, and the exact steps that caused the problem. Screenshots of the interface are helpful. Do not send private photos unless they are necessary and you are comfortable sharing them.

Privacy questions

Read the Quiutie Privacy Policy or email [email protected].